Marco - The Backpack

All Tortoise designs are handcrafted with 100% Genuine Leather. This leads to every product being unique in its own way. The colour and texture may slightly differ from the photograph.

If you seek to exchange or return your purchase for whatever reason, we are here to help. Please note that we offer free exchanges only within 7 days of receiving your order, and that includes a free pickup. To initiate your exchange or return, please email us with your Order ID and phone number on support@redrootsindia.com. We will initiate a complimentary return/exchange pickup from you, and shall keep you updated via SMS/Email.

Here are some essentials that you need to know:

• Customised and Personalised products can neither be exchanged nor returned
• Returned items must have receipts & tags still on, and must be returned in original packaging
• Please have the product(s) maintained in its original condition, else we will not accept the pickup.
• Returned items must have no visible signs of wear or use
• Please note that you have 7 days only to check for compatibility and anything else.
• Returns will only be accepted from products purchased from tortoise.net.in. For products purchased through our stores or other marketplaces, please contact them directly for an exchange or a return.
• In case of a return, we will refund the complete amount to you. It should reflect in your bank account within 15 business days from the day we receive and verify the returned product in its original condition.
• For COD orders - please send your payment details via email to support@redrootsindia.com
• If you opt to exchange the current product with a different product, you will have to pay differential amount if any.

In case of any doubts, please reach out to us through email support@redrootsindia.com with your order number and details and we will support you through the exchange/return process.

All of our products are made using the finest quality leather and materials. As time passes, your tortoise pieces will mature alongside you. To make sure that the piece(s) remain in great condition, please prevent any contact with oil/ alcohol based substances such as cosmetics, perfumes, hand sanitizers, disinfectants and harsh abrasives. 

Store your tortoise piece(s) in a cool space with low humidity. Do not cover them in plastic. Store them in breathable spaces in cotton covers. Every once in a while, remove them out of your closets to breathe. The more you use your leather, the longer its life. 

Leather is skin after all. It is very natural for leather to react to the environment. In case you see white deposits on your garment/ accessory, clean it with a dry cotton cloth.

Domestic Shipping

• We offer shipping services to all destinations within India, subject to the serviceability of our courier partners. The delivery time may vary depending on the location, but most orders are delivered within 5-10 business days from the date of order confirmation.

Unable to Deliver

• In the event that you are unavailable to receive or accept the delivery when our courier partner attempts to deliver your order, they will notify you accordingly. Following this, they will make an additional attempt to deliver your order. If, after the second attempt, delivery is still unsuccessful, your package will be returned to our fulfilment center.
• For prepaid orders, a refund will be issued to the original payment method used during the purchase process. 

If you have any further questions or concerns regarding our shipping policy or any specific delivery issues, please do not hesitate to contact our customer service team at support@redrootsindia.com. We are here to assist you and provide any necessary support.

Thank you for choosing us as your preferred shopping destination.