Faq
1.How should I take care of my leather possessions?
Please refer to our leather care section (insert link) to know everything about leather care.
2.Do you see gift cards?
Yes, we do! Click here (insert link) to select a gift amount that's right for you. Gift cards once issued are final and non-refundable under any circumstances.
3. I have ordered a gift card. What happens next?
Once you have completed the purchase of your gift card, an email will be sent to the registered email ID. You can then email it to the recipient. There will be a detailed instruction on how to use the gift card. Gift cards never expire!
4. How do I check my gift card balance?
Please check the gift card (insert link) section to know your balance.
5. Why should I create an account?
Creating an account makes it easy for you to process your forthcoming orders without punching in all your details from scratch over and over again. When you place an order, the information filled will automatically be your default information. Click here (insert link) to create an account.
6. How do I change or cancel an order?
Our systems have been designed in an extremely efficient way to process orders as soon as they come in. This may result in not being able to modify your order. Write to us at (add email) and we shall respond within 24-48 hours. You can also call us at (add phone number)
7. How do I use a promo code?
Simply enter your offer code in the text box marked “Promo Code” on the billing page during the checkout process. When an offer code is accepted, it will be displayed in the order summary. Please Note: Promo Codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per order
8. What are your shipping charges?
(Need input here- is it inclusive of shipping or is there a minimum order for free shipping.)
9. What is the timeline for shipping?
Our orders are dispatched within 24-48 hours after confirmation.
10. How do I know that my order has been shipped? How do I track my order?
Once your order is shipped, an email confirming the same will be sent to your registered email address. It will bear a tracking/ AWB no which will help you track your order online.
11. Do you ship internationally?
As of now, we are shipping Pan India. As soon as we start with overseas shipping, you will be the first to know!
12. What is your return policy?
Please click here (insert link) to know our return policy.
13. How should I ship my return?
The product returned should be with an intact label in its original packaging and it should include accessories, if any.
14. Can't find your answers after all?
Click here to submit an online enquiry. We promise our team will reach out to you at the earliest.