Exchange, Return & Refund Policy

 

All Tortoise designs are handcrafted with 100% Genuine Leather. This leads to every product being unique in its own way. The colour and texture may slightly differ from the photograph.

If you seek to exchange or return your purchase for whatever reason, we are here to help. Please note that we offer free exchanges only within 7 days of receiving your order, and that includes a free pickup. To initiate your exchange or return, please email us with your Order ID and phone number on support@redrootsindia.com. We will initiate a complimentary return/exchange pickup from you, and shall keep you updated via SMS/Email.

Here are some essentials that you need to know:

• Customised and Personalised products can neither be exchanged nor returned
• Returned items must have receipts & tags still on, and must be returned in original packaging
• Please have the product(s) maintained in its original condition, else we will not accept the pickup.
• Returned items must have no visible signs of wear or use
• Please note that you have 7 days only to check for compatibility and anything else.
• Returns will only be accepted from products purchased from tortoise.net.in. For products purchased through our stores or other marketplaces, please contact them directly for an exchange or a return.
• In case of a return, we will refund the complete amount to you. It should reflect in your bank account within 15 business days from the day we receive and verify the returned product in its original condition.
• For COD orders - please send your payment details via email to support@redrootsindia.com
• If you opt to exchange the current product with a different product, you will have to pay differential amount if any.

In case of any doubts, please reach out to us through email support@redrootsindia.com with your order number and details and we will support you through the exchange/return process.